Refund policy

Return Policy

At Virentoo, we offer free returns and refunds within 30 days of delivery. If you are not satisfied with your purchase, you may request a return during this period.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. You may return an item because you have changed your mind or because it did not meet your expectations.

Free Returns

There are no return shipping fees or restocking fees for returns requested within the 30-day window. We will provide return instructions and arrange a prepaid return label or another return method at no cost to you.

How to Start a Return

Email harwilkbenalv1999@outlook.com to request a return. Our support team will guide you through the process and provide the correct return address. Please package the item securely to help prevent damage during transit.

Refunds

Once your return has been received and processed, we will issue a full refund for the returned item to your original payment method. You will receive an email confirmation when the refund has been issued. The time it takes to appear in your account depends on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us so we can arrange a replacement or refund at no additional cost.

Contact Us

For return or refund assistance, email harwilkbenalv1999@outlook.com.